Privacy Policy

Data We Collect

We collect information you provide directly, information generated as you use the platform, and limited technical data required to keep the service secure and reliable.

Information you provide

• Account data: name, email address, and password hash (never your plain password).
• Profile preferences: language, timezone, and learning preferences (if provided).
• Support communications: messages you send to support and related metadata.
• Consent choices: cookie and marketing preferences.

Information from your use of the platform

• Course activity: progress, module completion, quiz attempts, timestamps, and achievements.
• Community interactions (if available): posts, comments, and moderation actions.

Technical and security data

• Device and browser info: browser type, OS, approximate location derived from IP.
• Log data: IP address, access times, referring/exit pages, error logs.
• Security signals: suspicious activity indicators to prevent abuse and fraud.

Billing and payment data

• Payment confirmations and subscription status from payment providers.
• Invoice details required for accounting (where applicable).

Note: Card numbers are processed by payment providers. We generally do not store full card details on our systems.

How We Use Data

We use your information to deliver the service, keep it secure, and improve learning outcomes.

• Provide and maintain the platform, including account creation and course access.
• Personalize learning experiences (e.g., saving progress and preferences).
• Improve performance, content quality, and user experience.
• Detect, prevent, and investigate fraud, abuse, and security incidents.
• Process payments, manage subscriptions, and provide billing support.
• Send transactional/service communications (e.g., confirmations, security alerts).
• Send marketing communications only where permitted and/or with your consent; you can opt out anytime.
• Comply with legal obligations and enforce our terms.

Legal Bases (where applicable)

If you are in a jurisdiction that requires a lawful basis (such as the EEA/UK), we process personal data under one or more of the following:

• Contract: to provide services you request, such as course access and account features.
• Legitimate interests: to secure and improve the service, prevent fraud, and support operations.
• Consent: for optional analytics cookies and certain marketing communications.
• Legal obligation: for tax, accounting, and regulatory compliance.

Sharing and Disclosure

We may share personal data with service providers and partners to operate the platform, and as required by law.

Service providers

• Hosting, storage, and content delivery providers.
• Analytics providers (only if enabled via consent, when applicable).
• Payment processors for subscription and purchase handling.
• Customer support tooling used to manage requests.

Legal and safety disclosures

• To comply with applicable law, lawful requests, and legal processes.
• To protect rights, safety, and security of users, the public, and the platform.
• In connection with a corporate transaction (e.g., merger, acquisition), subject to safeguards.

International transfers

Your data may be processed in countries different from your own. Where required, we rely on appropriate safeguards (such as contractual protections) for such transfers.

Data Retention

We retain personal data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and the purpose for which it is processed.

• Account data: retained while your account is active and for a reasonable period after closure.
• Billing records: retained as required by tax and accounting laws.
• Security logs: retained for a limited period necessary for security and abuse prevention.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal data.

• Access: request a copy of the personal data we hold about you.
• Correction: request updates to inaccurate or incomplete data.
• Deletion: request deletion of your data, subject to legal exceptions.
• Restriction/objection: request we limit or stop certain processing.
• Portability: request your data in a structured, commonly used format (where applicable).
• Withdraw consent: where processing is based on consent, you can withdraw it at any time.

To exercise rights, contact us using the details in the Contact section. We may verify your identity before fulfilling requests.

Do Not Sell/Share (California)

We do not sell personal information in the traditional sense. If applicable law defines certain analytics or advertising activities as “selling” or “sharing,” you can opt out by declining optional cookies in the cookie banner and by using privacy controls in your browser.

Cookies and Similar Technologies

Cookies are small text files placed on your device. We use them to ensure core functionality, remember preferences, and (optionally) measure usage to improve the platform.

Types of cookies we use

• Essential cookies: required for login, security, and basic site operations.
• Preference cookies: remember settings such as theme or language.
• Analytics cookies (optional): help us understand usage patterns to improve content and performance.

You can control cookies through the cookie banner and your browser settings. Blocking essential cookies may affect site functionality.

Children’s Privacy

Our services are not directed to children under 13 (or the minimum age required in your jurisdiction). If you believe a child has provided us personal data, please contact us so we can take appropriate action.

Changes to This Policy

We may update this policy from time to time. We will post the updated version on this page and change the “Last updated” date above. If changes are significant, we may provide additional notice as required.

Contact

If you have questions or requests related to privacy, contact us:

• Email: [email protected]
• Phone: +1 415 915 2024